1. Introduction

At Kusum Foods (“Kusum”, “we”, “us”, “our”), we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us through our online enquiry forms.

By using this website or submitting your information, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide directly

• Name
• Email address
• Phone number
• Business name and address (if provided)
• Product interest, quantity requirements, and any message you enter in the enquiry forms

2.2 Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the site
• Referring website or source

This information is typically collected using cookies and similar technologies for analytics and to improve the user experience.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your enquiries, quote requests, or distributorship requests.
• To communicate with you about our products, services, and business opportunities.
• To improve our website, content, and user experience.
• To maintain internal records, reporting, and business analysis.
• To comply with legal obligations and regulatory requirements.
• To prevent fraud, abuse, or misuse of our website.

4. Legal Basis for Processing (for visitors from applicable regions)

Where required by law, we process your personal information on the following legal bases:

• Your consent (for example, when you submit an enquiry form).
• Our legitimate interests in running, improving, and promoting our business.
• Compliance with legal or regulatory obligations.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, understand site usage, and improve our services.

• Cookies are small text files stored on your device by your web browser.
• You can control or disable cookies through your browser settings, but some features of the site may not work properly if cookies are disabled.

6. Sharing of Your Information

We do not sell your personal information. We may share your information in the following limited situations:

• With our internal teams and authorised personnel who need the information to respond to your enquiry or manage our business.
• With service providers who assist us with website hosting, analytics, communications, or other operational functions (subject to appropriate confidentiality obligations).
• When required by law, regulation, or legal process, or to protect our rights, property, or safety.
• In connection with a merger, acquisition, or other business transfer, where permitted by law.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes. When information is no longer needed, we will delete or anonymise it in a reasonable manner.

9. Your Rights & Choices

Depending on the laws applicable in your region, you may have certain rights regarding your personal information, such as:

• The right to access the personal data we hold about you.
• The right to request correction or updating of inaccurate or incomplete data.
• The right to request deletion of your data, subject to legal or contractual obligations.
• The right to object to or restrict certain types of processing.

To exercise any of these rights, or to update your contact details, you can contact us using the details provided below.

10. Links to Other Websites

Our website may contain links to external websites or social media platforms that are not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us at:

Kusum Foods
Unit 3, Industrial Estate, New Alipore, Kolkata 700053
Email: care@kusumfoods.example
Phone: +91-33-4000-1122 / +91-33-4000-1133